Terms of Service

Last Updated: May 15, 2026

1. Agreement to Terms

By accessing or using ONC Air's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services. The materials contained on this website are protected by applicable copyright and trademark law.

2. Services Description

ONC Air provides professional HVAC (Heating, Ventilation, and Air Conditioning) services to residential and commercial clients in South Florida, including but not limited to:

  • HVAC system installation, repair, and maintenance
  • Emergency HVAC services
  • Preventive maintenance programs
  • Indoor air quality assessments and solutions
  • Energy efficiency consultations

Service availability may vary by location. We reserve the right to refuse service to any client or location at our discretion.

3. Service Appointments and Scheduling

3.1 Appointment Scheduling

Service appointments may be scheduled online, by phone, or via email. All appointments are subject to technician availability and will be confirmed by our scheduling team.

3.2 Cancellation Policy

Clients must provide at least 24 hours' notice to cancel or reschedule appointments. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to $75.

3.3 Service Windows

We provide estimated arrival windows for scheduled appointments. While we strive to arrive within the scheduled timeframe, unforeseen circumstances may cause delays. We will notify you if significant delays are anticipated.

4. Pricing and Payment

4.1 Service Fees

Pricing for services is provided upon inspection and approval. All quotes are valid for 30 days unless otherwise specified. Emergency service calls may incur additional fees.

4.2 Payment Terms

Payment is due upon completion of service unless otherwise arranged. We accept cash, credit cards, checks, and approved financing options. For commercial accounts, net-30 payment terms may be available with approved credit.

4.3 Late Payments

Accounts not paid within 30 days may be subject to a late fee of 1.5% per month (18% annual percentage rate) or the maximum allowed by law, whichever is less.

5. Warranties and Guarantees

5.1 Service Warranty

We guarantee our workmanship for a period of one (1) year from the date of service completion. If you experience issues with our work during this period, we will return to address the problem at no additional charge.

5.2 Parts Warranty

Parts installed by ONC Air are covered by the manufacturer's warranty. Warranty periods vary by manufacturer and part type. We will assist in facilitating warranty claims when applicable.

5.3 Warranty Exclusions

Warranties do not cover damage caused by misuse, neglect, acts of nature, improper installation by others, or failure to maintain equipment according to manufacturer specifications.

6. Limitation of Liability

To the maximum extent permitted by law, ONC Air shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

  • Your access to or use of or inability to access or use our services
  • Any conduct or content of any third party
  • Unauthorized access, use, or alteration of your property or equipment
  • Acts of God, natural disasters, or other events beyond our reasonable control

Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.

7. Client Responsibilities

As a client of ONC Air, you agree to:

  • Provide accurate information regarding your HVAC system and property
  • Ensure safe and accessible working conditions for our technicians
  • Disclose any known hazards or special conditions at the service location
  • Maintain your HVAC equipment according to manufacturer recommendations
  • Provide timely payment for services rendered
  • Comply with all applicable laws and regulations

8. Intellectual Property

The ONC Air website, including its text, graphics, logos, images, and software, is the property of ONC Air and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

9. Indemnification

You agree to defend, indemnify, and hold harmless ONC Air, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these Terms of Service.

10. Dispute Resolution

10.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

10.2 Arbitration

Any dispute arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Broward County, Florida.

10.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

11. Emergency Services

We offer 24/7 emergency HVAC services. Emergency service fees apply and will be disclosed at the time of scheduling. Emergency services are prioritized based on severity and safety concerns. We make every effort to respond promptly but cannot guarantee specific response times due to factors beyond our control.

12. Insurance and Licensing

ONC Air maintains appropriate liability insurance and all required state and local licenses for HVAC services. Proof of insurance and licensing is available upon request.

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

14. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

ONC Air

Serving Miami-Dade, Broward & Palm Beach Counties

Email: [email protected]

Phone: 866-260-5663