Privacy Policy

1. Introduction

ONC Air ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service quote or consultation
• Schedule an HVAC service appointment
• Contact us via phone, email, or contact form
• Sign up for maintenance plans or newsletters
• Apply for employment opportunities

This information may include: name, email address, phone number, physical address, property details, service preferences, and payment information.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses and on-site navigation flow
• Anonymous first-party visitor and session identifiers used for analytics
• Heartbeat activity signals while a page is active to improve session duration accuracy
• Cookies and local storage used only for first-party analytics and core website function

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our HVAC services
• Process service requests and appointments
• Send service confirmations, invoices, and receipts
• Respond to customer inquiries and support requests
• Improve our website functionality and user experience
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms
• Detect and prevent fraudulent activity

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, scheduling systems, email delivery, and marketing analytics.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes or protect our rights.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use first-party cookies and local storage for privacy-safe analytics and website operation. Our analytics identifiers are anonymous (for example, onc_visitor_id and onc_session_id), do not contain personal data, and are used to understand visit patterns such as session length, page flow, and aggregate traffic quality.

Session identifiers use a rolling 30-minute inactivity timeout and are refreshed while you actively browse pages. We also send lightweight heartbeat events while a page is visible so session duration is more accurate.

You can control cookies via browser settings and private browsing modes. If your browser sends a Do Not Track signal, we limit analytics collection to the extent technically feasible.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: